Transport for NDIS participants across the eastern suburbs. Accessible vehicles, drivers trained to assist, and direct billing so nobody pays out of pocket on the day.
We invoice the plan or the coordinator directly, so the participant is not handing over a card at the end of a trip.
Ramp-equipped vans with proper restraints, plus sedans and wagons when a chair is not needed.
Regular bookings go to drivers who know the routine, which matters a great deal for some participants.
Day programs, therapy and social supports can be set up once rather than booked again every week.
Appointments and programs run late. Our drivers wait rather than leaving somebody at a kerb.
Coordinators and families reach a real person 24 hours a day, not a ticket queue.
The participant, the vehicle required, the regular times and who manages the plan.
We arrange direct billing with the plan manager or coordinator and confirm the arrangement in writing.
Bookings run to the agreed schedule, and the plan is invoiced rather than the participant.
Regular runs to and from day programs, with the same drivers and the same pickup times each week.
Physio, speech, occupational therapy and medical visits, with waiting time built in where needed.
Shopping, social outings and activities that keep participants connected beyond appointments.
Getting to a program or an appointment should be the easy part of the week. For many participants it is the hardest.
We provide NDIS transport across Mitcham, Box Hill, Ringwood, Doncaster and the wider east. Vehicles are matched to the participant rather than whatever happens to be free.
Drivers are accredited, background checked and trained to assist. Moreover, they understand that a rushed pickup helps nobody.
Paying on the day and claiming it back later creates work for everyone.
We invoice the plan manager or support coordinator directly where the participant is eligible. Consequently, the participant travels without handling payment at all.
Each invoice itemises the trips, showing the date, route and fare. Therefore reconciling against a plan is straightforward. You can check current supports and funding rules through the National Disability Insurance Scheme.
The destinations vary, but the pattern is usually regular.
Routine matters. A new driver every week undoes a lot of the comfort a routine provides.
We allocate regular bookings to the same drivers wherever rostering allows. Likewise, recurring trips are set up once as a standing arrangement rather than booked again each week.
Ramp-equipped vans with secure restraints are available on request, so participants travel in their own chair.
Support workers, family members and assistance animals travel at no extra charge. Our wheelchair accessible taxi page covers the vehicles in more detail.
Programs finish late and appointments overrun. That is normal, not an exception.
Our drivers wait. Above all, nobody is left standing outside a building because a session went twenty minutes over.
Mitcham is our base, and we cover the east and beyond.
Call 1300 305 276 with the participant details, the schedule and the plan management contact.
We confirm the billing arrangement in writing before travel begins. Alternatively, send the details through our contact page.
You can also read about our wheelchair accessible service and hospital transfers, or meet the team on our about us page. Reach us any time through the contact page. Our accreditation is public through Commercial Passenger Vehicles Victoria.
Call us with the participant details and the schedule. We will set up billing with the plan manager and get travel running.
Yes. We transport NDIS participants across the eastern suburbs and the wider metropolitan area, using accessible vehicles where they are needed.
We bill the plan manager or support coordinator directly where the participant is eligible, so nobody pays out of pocket at the end of a trip.
Ramp-equipped vehicles with secure restraints are available on request. We also run sedans, wagons and maxi vans when a chair is not required.
Where we can, yes. Regular bookings are allocated to drivers who know the routine, because familiarity matters for many participants.
Yes, at no extra charge. Assistance animals are welcome as well. Tell us who is travelling so we allocate a suitable vehicle.
We can. Day programs, therapy and community access are usually booked as a standing arrangement rather than trip by trip.
One phone call. We take the participant details, the schedule and the plan management contact, then confirm the billing arrangement in writing.