Privacy Policy

Last updated: 27 October 2026

About This Policy

This privacy policy explains how Eastern Taxi Melbourne collects, uses, stores and discloses personal information. We handle personal information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

By booking with us or using this website, you agree to this policy.

Who We Are

Eastern Taxi Melbourne is an accredited commercial passenger vehicle operator based at 3A Doncaster East Road, Mitcham VIC 3132. You can contact us on 1300 305 276 or at book@easterntaximelbourne.com.au.

What Personal Information We Collect

We collect only what we need to carry out your trip and to contact you about it.

• Your name
• Your phone number and email address
• Pickup and destination addresses
• Travel date, time and passenger numbers
• Flight numbers for airport bookings
• Any assistance, child seat or accessibility requirements you tell us about
• Payment method, and account or scheme reference where travel is invoiced
• Notes you add to a booking, and records of calls or messages with us

We do not ask for, and you should not send us, full card numbers by email or through the website form.

How We Collect It

Usually you give it to us directly, by phone, by email, or through the booking form on this site.

Sometimes a third party books on your behalf. A carer, a support coordinator, a receptionist or a family member may give us your details so we can collect you.

Why We Collect It

We use personal information to quote your fare, dispatch a vehicle, confirm your booking, contact you on the day, process payment, and keep records for accounting and compliance.

We may also use your contact details to follow up a service issue or to respond to feedback. We do not sell your information, and we do not add you to marketing lists without your consent.

Google Maps And Address Suggestions

The booking form on this site uses Google Maps Platform services to suggest addresses as you type. When you use that field, the text you enter is sent to Google so it can return suggestions.

That processing is subject to Google terms and the Google privacy policy. If you would rather not use it, you can type your address without accepting a suggestion, or book by phone instead.

Who We Share Information With

We share the minimum needed to complete your trip.

• The driver allocated to your booking receives your name, pickup, destination and any assistance notes
• Our payment and accounting providers receive transaction details
• Our website, email and dispatch service providers host the data we hold
• Insurers, auditors or regulators may receive information where we are required to provide it

We may also disclose information where the law requires it, or where it is reasonably necessary to prevent a serious threat to life, health or safety.

Funded Travel: NDIS, TAC And WorkSafe

Where travel is billed to a scheme, we provide the information that scheme needs to approve and pay the invoice. That usually includes the passenger name, the trip date, the route, the fare and the plan or claim reference.

We collect only what the scheme requires to process the claim, and we do not ask for clinical or medical detail.

Cookies And Website Analytics

This site may use cookies and similar technologies to keep the site working properly and to understand how pages are used.

You can block or delete cookies in your browser settings. Some parts of the site may not work as well if you do.

How We Store And Protect Information

We hold information in our booking and accounting systems, which are access controlled. Access is limited to the people who need it to do their job.

No system is completely secure, so we cannot guarantee absolute security. Nevertheless, we take reasonable steps to protect information from misuse, loss and unauthorised access.

How Long We Keep It

We keep booking and payment records for as long as we need them to run the business and to meet our tax, accounting and regulatory obligations. After that, we destroy or de-identify them.

Accessing Or Correcting Your Information

You can ask us what personal information we hold about you, and ask us to correct it if it is wrong.

Call 1300 305 276 or email book@easterntaximelbourne.com.au. We may ask you to verify your identity first, and we will respond within a reasonable time.

Making A Privacy Complaint

If you think we have mishandled your personal information, please tell us first. Contact us using the details above and we will investigate and reply to you.

If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.

Changes To This Policy

We may update this policy from time to time. The current version is always the one on this page, so please check back when it matters to you.

Contact Us

Call 1300 305 276, email book@easterntaximelbourne.com.au, or use our contact page. Our terms of use cover the rest of the booking relationship.